Privacy Policy

Virgin Estate Agents(“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect through this website, how we use and safeguard it, and the rights you have. We handle personal information in accordance with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.

Information we collect

When you contact us or submit an enquiry, we collect the information you choose to give us — typically your name, email address, phone number and the details of your message or property requirements. We may also collect limited technical information automatically, such as your IP address, browser type and the pages you visit, to help the site function and to understand how it is used.

How we use your information

We use your information to:

• respond to your enquiries and arrange viewings or valuations;
• provide the property services you request;
• keep you informed about properties or matters relevant to your enquiry;
• operate, maintain and improve this website; and
• meet our legal and regulatory obligations.

We rely on your consent, the performance of a service you have requested, and our legitimate business interests as the lawful bases for processing your information.

Sharing your information

We do not sell your personal information. We may share it with members of our team and with trusted service providers who help us operate (for example, email, hosting and analytics providers), and with regulators or authorities where we are required to do so by law, including the Estate Agents Council of Zimbabwe.

Retention & security

We keep your information only for as long as necessary to fulfil the purposes above or to meet legal requirements, after which it is securely deleted. We apply reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.

Your rights

Under the Cyber and Data Protection Act, you have the right to access the personal information we hold about you, to request its correction or deletion, to object to or restrict its processing, and to withdraw any consent you have given. To exercise these rights, contact us using the details below. You may also lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the designated Data Protection Authority.

Cookies & third-party services

This site uses essential cookies to function, and may use privacy-friendly analytics to understand how it is used. Some pages embed third-party services, such as maps, which are subject to their own privacy practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

For any privacy questions, or to exercise your rights, contact us at boyd@virtrust.com.